Shipping Policy

We ship to New Zealand Nationwide. Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition.  

General Shipping Information

  *In-stock items
Is usually processed and dispatched within 1-2 working days. 

If the items you have selected are currently not in stock we will give you an expected shipping time at checkout or by a follow-up email.

We are partnered with third-party courier companies in New Zealand to deliver all goods via Track and Trace. Items will normally be delivered during working hours only. 

The delivery timeframes are usually 1-2 working days to Auckland, 1-3 working days to North Island, 1-3 working days to South Island. However, it can take up to 8 working days for rural or out of the way areas.

If your order is urgent, please let us know and we will try and get this on an urgent courier for you.

Track your orders
When your order has been processed and shipped, you will receive an e-mail notification from us which will include the shipping details and the tracking number.  Once your order has been shipped from us, please directly contact the courier company with any inquiries about the status of your package.  

We use a third party courier company to ship orders.  If you have any questions regarding the status of your shipment, we will try our best to help you contact the courier company.  However, we have no controls over the courier companies’ delivery timeframe or outcome.  Therefore, the fastest and the best way is you directly contact the courier company with any inquiries about the status of your package.  

We use these courier companies to ship orders around NZ:  

Change of delivery address
We can change the delivery address if the order is not shipped.

Once an order is shipped we are unable to redirect the package to a different address and is the customer’s responsibility to coordinate with the courier company.

Shipping Delay or Stolen Shipment
If there are Shipping Delays, it may take an additional 7-10 business days for delivery.

Please note:  Shipping delays are completely out of our control, and USO NZ LTD is not responsible for the delay that is occurred by the NZ courier company.  

Normally all packages require a signature for delivery unless permission or instruction is given by the customer to leave the goods without signature.  In the case that packages are left at your front door by the postal courier if no one is home to receive it. We have no control over what happens to your package once the courier delivers it. We do not replace or refund orders that are scanned “delivered” by the courier companies.

We are not responsible for lost or stolen packages or packages delayed in transit.

Non-Refundable Shipping
Original shipping fees are non-refundable. Shipping fees cover the services provided by the carrier and will not be refunded if an item is returned for any reason. 

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